Terms & Conditions


All quoted prices are in NZD and include GST of 15%. They are correct at the time of publishing. However, events beyond our control may result in price increases. Scott Tours reserves the right to pass on these increases until full payment has been received. When making a booking, you must complete the booking process, accepting on behalf of all your party, the terms of these booking conditions.

Securing your tour and deposit payment

  • We request a deposit of NZ$40 per person for any of the shared tours to Whakarewarewa, Te Puia or Wai-o-Tapu.
  • For all charter/private tours, we request a deposit of NZ$300.
  • All deposits are non-refundable.
  • We email a booking reference number for payment of the deposit.
  • Deposit payments are submitted online via PayPal.
  • Your booking will only be confirmed after the deposit payment has been received.

Balance of your tour payment

  • Upon receipt of your deposit payment, we will confirm your booking and advise you of the outstanding balance of your tour.
  • Payment of the balance is on the morning of your tour. 
  • Scott Tours has a secure mobile payment system that accepts all major credit cards.


Our Cancellation Policy

  • If we are unable to provide your tour due to our own fault (excluding acts of nature, terrorism, or war), we will give you a 100% refund.
  • Your tour itinerary will be followed as closely as possible but, in some cases, may be affected by adverse weather or road conditions; in such cases alternative destinations and activities of a similar nature will be offered.
  • Changes made by operators of attractions and activities we visit are outside of our control, but we will endeavour to minimise such occurrences by close liaison with the operators.
  • We accept no responsibility for any incident, delay or changes to the arrangements which are outside of our control.
  • If the cruise ship is delayed or arrives on an alternative date, every effort will be made to reschedule the tours. If we are unable to do this, then a refund of the Deposit, less a Refund Cancellation Fee of $5 per person, will be applied. Pre-purchased entry tickets to attractions will have the relevant destination cancellation policy applied. 
  • Please see cancellation details for specified individual tours on the booking page if a pre-purchased entry ticket is required.

Deposit Refunds

  • For cruise ship passengers – If your ship is unable to come into port due to weather conditions or any other unforeseen circumstances, you will receive a refund less the refund cancellation fee of NZ$5 per person.
  • Cancellations less than 24 hours before your ship’s estimated arrival time at the Port of Tauranga will not receive a refund.
  • If you fail to check in for your tour by the designated time stated on your tour details and the tour has already departed, no refund will be payable.
  • Cancellation of the Hobbiton tour must be 72 hours (3 days) prior to the tour departure time stated to receive any refunds applicable to the tour booked.
  • Pre-purchased entry tickets to attractions will have the relevant destination cancellation policy applied.
  • Refunds will be processed via PayPal, and the details will be provided via the initial deposit payment.